Store Policies

BEFORE YOU ORDER ~ PLEASE NOTE THE FOLLOWING

WE CANNOT ISSUE REFUNDS

We do not issue any refunds for any purchase, but we want you to love your purchase. If you are not completely satisfied with your purchase, you may return the item(s) within 10 days of receipt. You will be issued a store credit or store gift card.

Each item must be returned in its original packaging and in perfect, unused condition. Returned items must remain unwashed and unworn. Return shipping will be paid by the buyer (no refund will be issued for shipping). You must return your item(s) to the following store address (do not return items to any distributor/manufacturer):

Pennys Porch
5329 Dalewood Drive
Charleston, WV 25313

Any custom item purchased with any form of personalization is a FINAL SALE and is not eligible for return.

Any item purchased at a discounted price greater than 15% is a FINAL SALE and is not eligible for return. 

Please include your packing slip with your return and circle the item you are returning. If a packing slip was not included, please make a note of your order number on your return. 

Please allow 4-5 business days to process your return once it is received at our store. Please note that our return policy applies to both domestic and international orders.